The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.
Requirements
- Review and process applications for state-administered assistance programs
- Verify applicant information, including income, assets, residency, and household composition
- Maintain case records and documentation in compliance with state and federal regulations
- Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed
- Identify potential discrepancies or fraudulent applications and escalate cases for further review
- Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits
- Assist clients with completing forms, gathering necessary documentation, and understanding their case status
- Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner
- Educate applicants on program policies and available resources to ensure full transparency
- Ensure compliance with state and federal regulations governing program eligibility
- Conduct quality control checks and audits to maintain accuracy in eligibility determinations
- Generate reports and case summaries as required for internal review and audits
Benefits
- Pension
- Maternity leave
- Paid state holidays
