CALL CENTER SERVICES SUPERVISOR - SES - 60024378

The position is for a Call Center Services Supervisor in the Selected Exempt Services (SES) program, responsible for supervising a call center unit and providing support services for government assistance programs. The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems. The position requires at least one year of experience in a leadership role and two years of experience as a Call Center Services Representative I or an Economic Self-Sufficiency Specialist I.

Requirements

• At least one year of experience in a leadership role as a supervisor or lead worker
• Two years of experience as a Call Center Services Representative I or an Economic Self-Sufficiency Specialist I
• Detailed knowledge of the eligibility process, procedures, and applicable computer systems
• Ability to communicate with, motivate, train, and evaluate employees
• Ability to plan and direct the work of employees

Benefits

• Paid Time Off
• Health Insurance
• Retirement Plan
• Other benefits listed on www.mybenefits.myflorida.com