Global Billing Operation - Manager

The Billing Manager is responsible for day-to-day execution of billing operations across clients, ensuring invoicing accuracy, compliance with contractual and regulatory requirements, and process efficiency.

Requirements

• Operational Delivery: Oversee accurate and timely generation and validation of invoices in accordance with client SLAs and regulatory requirements.
• Drive operational adherence to controls, audits, and reconciliation processes.
• Monitor and reduce invoicing errors, discrepancies, and rework.
• Contribute to the implementation of automation tools and new billing platforms.
• Performance & Transformation KPIs: Achieve monthly and quarterly targets related to: Invoicing accuracy and error reduction, Billing cycle time, Timely support of platform transformation activities.
• Maintain and report on operational dashboards and performance metrics.
• Communication & Stakeholder Coordination: Serve as the point of contact for escalations and coordination with internal teams (Delivery, Finance, Risk, IT).
• Communicate billing issues clearly and proactively resolve disputes with client-facing teams.
• Ensure documentation, billing SOPs, and client-specific requirements are well maintained and shared.
• Team Leadership & Governance: Supervise and mentor billing analysts and associates, ensuring performance alignment.
• Conduct regular team reviews, quality audits, and training to build capability.
• Ensure compliance with internal policies, SOX controls, and external regulations.

Benefits

• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks