Customer Onboarding & Support Specialist

We're hiring a Customer Success Manager focused on EU markets to onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.

Requirements

• Guide new customers through onboarding, ensuring setup, data import, and configuration are smooth and successful.
• Respond to inbound support tickets with clarity, accuracy, and empathy.
• Provide real-time phone support and troubleshooting for priority customers, maintaining a professional and friendly tone.
• Work closely with Sales and Customer Success to ensure a seamless handover from new sale to fully onboarded account.
• Keep onboarding milestones and support tickets updated.
• Identify common customer issues or feature requests, and share insights with the product and success teams.
• Contribute to help articles, videos, and templates to make onboarding and support more efficient.
• Advocate for customers and their needs internally and help improve processes that make their experience better.

Benefits

• Competitive salary
• Share options
• Hybrid working (2 days in office and 3 days WFH per week)
• 35 days holiday
• Private health insurance (for you + family)
• Company Pension plan
• Apple hardware