Customer Service Representative III

Customer Service Representative who can assist Navy Sailors and their families, investigate and resolve customer inquiries, and work with various software applications. On-site position in San Antonio, TX.

Requirements

• DOD Secret Security Clearance Eligible
• Four (4) years' experience, or three (3) years with Associates degree, or Military background a plus
• Experience in customer service and responding to requests for information
• Contact center experience preferred
• Knowledge of current CRM systems
• Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
• Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
• Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers' service requests
• The ability to multi-task, prioritize, and manage time effectively
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends
• The ability to type at least 30 WPM
• Proven experience as a data entry clerk or similar position