Guest Services Agent

The Study at Johns Hopkins is seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to guests. The position involves organizing, confirming, processing, and conducting guest check-ins/outs, room reservations, requests, and inquiries.

Requirements

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Complete the guest check-in and check-out processes.
• Maintain room inventory of vacancies, reservations, and assignments.
• Courteously answer inquiries and accept reservations.
• Coordinate with all hotel departments to manage guest requests and answer general guest inquiries.
• Attends to guests' needs and requests.
• Regularly calculates and posts charges, receipts, cash payments, and other forms of credit.
• Provide assistance to other team members.
• Maintain a safe and clean work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off
• Paid holidays