Principal Customer Success Manager
SugarCRMUnited States
Posted November 21, 2025
80000 - 100000 USD year
Full Time
About the Company
SugarCRM is a customer relationship management (CRM) software company that offers a unique solution to help sales teams reach their highest potential.
Job Description
SugarCRM is a customer relationship management (CRM) software company that offers a unique solution to help sales teams reach their highest potential. As a Principal Customer Success Manager, you will be responsible for overseeing the relationship and strategic management of large global accounts, ensuring satisfaction, retention, and expansion across multiple countries.
Requirements
- 7+ years of experience in customer success, account management, or a related field
- Strong understanding of global market dynamics and cultural sensitivities
- Exceptional communication and interpersonal skills
- Proven track record of successfully managing large, complex customer accounts
Benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage)
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program