Customer Service Specialist (IMMEDIATE HIRING)
SummitNext Technologies Sdn BhdSungai Petani, Kedah, Malaysia
Posted March 4, 2026
Full Time
About the Company
SummitNext Technologies Sdn Bhd delivers cost‑effective global team solutions that empower leaders to accelerate growth by accessing top talent in India, the Philippines, and Malaysia. The company specializes in BPO, omni‑channel customer support, customer experience, robotics, IT services, e‑commerce, e‑sports, logistics, and retail outsourcing, providing end‑to‑end services that streamline operations and elevate service standards. What sets SummitNext apart is its commitment to partnership—each remote team is tightly integrated, locally managed, and customized to the client’s precise needs, whether the team is a single specialist or a hundred‑person squad. With deep industry experience and a focus on scalable, bespoke solutions, SummitNext enables organizations of any size to adopt a global operating model and achieve their next summit faster.
Job Description
Customer Service Specialist providing unrivalled support to clients in the logistics industry. Respond to customer inquiries, resolve complaints, and work in a fast-paced environment.
Requirements
- Diploma and above
- Excellent English and Malay communication skills (written, verbal, listening)
- 1-2 years of BPO experience (added advantage)
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
Benefits
- EPF
- Socso
- Birthday Leave
- Maternity leave
- Annual Leave
- Parental Leave