Senior Technical Account Engineer
Sumo LogicSeoul, South Korea
Posted August 11, 2025
Full Time
About the Company
Sumo Logic is a leading SaaS log analytics platform that empowers organizations to deliver reliable and secure cloud-native applications. By offering advanced log management, analytics, and security solutions, Sumo Logic provides actionable insights for DevOps teams, enabling them to optimize observability and streamline operations. Its comprehensive suite of services, including SIEM, machine data analysis, and AWS integration, distinguishes Sumo Logic in the competitive market by delivering real-time visibility and robust security features.
Job Description
Sumo Logic is seeking highly skilled Technical Account Engineers to provide hands-on support to customers, maximizing the value of their Sumo Logic platform. The role involves navigating the technical nuances of the platform, driving customer ROI, and leading strategic growth. Engineers will assist customers in utilizing Sumo Logic for information security, DevSecOps, and observability & monitoring with a focus on collaboration and proactive problem-solving.
Requirements
- Hands-on keyboard experience and consultative skills.
- Strategic adoption drive to align with customer needs.
- Customized success planning for tailored adoption.
- Risk mitigation and planning for financial and adoption risks.
- Proactive monitoring and support to reduce churn risk.
- Executive engagement for strategic insights.
- Data analysis skills to improve and enhance customer value.
