Analytics Lead, Operations
SumUpBarcelona, Catalonia, Spain
Posted October 6, 2025
Full Time
About the Company
SumUp is a leading global fintech company providing simple and affordable tools for small businesses to manage payments, finances, and customer relationships. With a diverse team of over 3,000 employees across 20 offices worldwide, SumUp is committed to empowering small businesses through innovation and expanding into new markets. The company also demonstrates its social responsibility by donating 1% of net revenue from Solo devices to environmental causes and supporting educational projects.
Job Description
SumUp is seeking an Analytics Lead for Operations to build a data infrastructure that impacts customer satisfaction, resolution times, and operational costs for over 4 million merchants. The role involves leading a team, establishing measurement frameworks, and driving data-driven decision-making. This position involves transforming how support channels access data, identifying root causes, and enhancing first-resolution rates through predictive analytics.
Requirements
- Solid experience in data analytics.
- Experience translating data concepts into actionable business outcomes.
- Excellent stakeholder management skills.
- Hands-on experience with advanced data visualization tools (Tableau preferred).
Benefits
- Competitive salary and benefits
- Visa and relocation support
- Employee Assistance Programs
- Participation in the Virtual Stock Options Program
