Key Account Manager
SumUpSantiago Metropolitan Region, Chile
Posted October 29, 2025
Full Time
About the Company
SumUp is a leading global fintech company providing simple and affordable tools for small businesses to manage payments, finances, and customer relationships. With a diverse team of over 3,000 employees across 20 offices worldwide, SumUp is committed to empowering small businesses through innovation and expanding into new markets. The company also demonstrates its social responsibility by donating 1% of net revenue from Solo devices to environmental causes and supporting educational projects.
Job Description
SumUp is seeking a Key Account Manager to join their Customer Success Management team in Santiago, Chile. The role focuses on improving customer retention through strong communication, problem-solving, and proactive measures. The Key Account Manager will be responsible for a portfolio of high-value customers, driving adoption, preventing churn, and providing exceptional support to merchants.
Requirements
- Responsibility for a portfolio of high-value customers.
- Relationship building and effective communication.
- Proactive problem solving and impact on retention.
- Execution of metrics for retention in the area.
- Outbound outreach to merchants.
