Hotel Front Desk Supervisor

The Hotel Front Desk Supervisor delivers exceptional guest service while supporting front office management in the daily operation of the front desk.

Requirements

• Supervise front desk operations to ensure consistent, high-quality guest service and hospitality standards
• Train, coach, and support Front Desk Agents; provide performance feedback and assist with issue resolution
• Act as a management resource in the absence of the Front Office Manager
• Resolve guest concerns and complaints efficiently while maintaining a high level of satisfaction
• Perform check-in and check-out procedures, ensuring accurate billing and room availability
• Accurately process payments, guest accounts, and cash transactions in accordance with established procedures
• Maintain knowledge of hotel services, amenities, and local offerings to provide informed guest assistance
• Operate PBX systems, including handling calls, scheduling wake-up calls, and paging guests
• Control cash transactions at the front desk and maintain responsibility for personal bank as specified by hotel bank agreement policy
• Process guest mail, messages, and deliveries accurately and in a timely manner
• Maintain front desk logs and communication tools to support effective department operations
• Assist other departments during peak periods to ensure overall guest satisfaction