Customer Care Reporting Coordinator

At Sunlighten, we're on a mission to improve lives through innovative health and wellness solutions. As a global leader in infrared sauna therapy, we are rapidly expanding and need a talented Customer Care Reporting Coordinator.

Requirements

• Ability to work from Sunlighten HQ everyday from 9AM-6PM.
• Associate's or Bachelor's degree in Business, Communications, Data Analytics, or related field is preferred.
• 1-3 years of relevant experience in contact center operations, reporting, or administrative support.
• Proficiency in Excel and tools such as charts, formulas, lookups, and pivot tables.
• Familiarity with CRM, ticketing, or contact center systems with Salesforce, NetSuite, and Five9 preferred.
• Attention to detail to ensure data accuracy.
• Strong written and verbal communication skills.
• Comfortable managing recurring tasks with deadlines and adapting to shifting priorities.

Benefits

• Competitive Paid Time Off Policy + Paid Holidays + Floating Holidays
• Fully Equipped Fitness Center On-Site
• Free Lunch Program featuring a James-Beard Award Winning Chef
• Health (HSA & FSA Options), Dental, and Vision Insurance
• 401(k) with company contributions
• Profit Sharing
• Life and Short-Term Disability Insurance
• Professional Development and Tuition Reimbursement
• Associate Discounts on Saunas, Spa Products and Day Spa Services