Service Delivery Lead

The Service Delivery Lead plays an integral role within the Operations Department, contributing to the success of day-to-day service delivery by supporting both team members and management. This position works closely with the Service Delivery Manager to ensure the team operates efficiently and delivers exceptional customer experiences.

Requirements

• Customer service background in a shared service environment
• 1-2 years of supervisory experience in a customer service environment
• Proficient with Apple OS – intermediate to advanced skill level
• Strong keyboarding and typing skills
• Excellent interpersonal skills
• Detail-oriented, critical-thinking, and experienced at investigating and resolving complex issues

Benefits

• Fast-paced environment with shifting priorities
• Excellent verbal and written skills
• Ability to work independently and on a team
• Collaborative and dynamic work environment