Senior QA Specialist – Customer Support
SuperbetGreece
Posted December 17, 2025
Full Time
About the Company
We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.
Job Description
Join our team as a Senior QA Specialist – Customer Support to help us deliver high-quality, consistent, and customer-focused support experience. You will assess customer interactions, identify opportunities for improvement, and collaborate closely with Support and Operations teams to continuously elevate service standard.
Requirements
- Proven experience designing and scaling QA frameworks in a customer support environment
- 2+ years of experience in Customer Support QA, CX, or a related senior quality role
- Strong analytical mindset with the ability to turn insights into actionable improvements
- Excellent communication and stakeholder management skills
- Proves good written and spoken English
- Strong knowledge of CX metrics (CSAT, NPS, FCR, QA scores)
- Hands-on experience with CRM and QA tools (e.g. Zendesk, Salesforce, Playvox, MaestroQA)