Customer Support Agent
SuperDialRemote
Posted December 2, 2025
30000 - 34000 USD year
Full Time
About the Company
SuperDial specializes in automating high‑volume outbound calls for healthcare organizations contacting insurers. Using advanced voice‑AI agents, the platform handles dialing, IVR navigation, hold management, and live‑representative conversations, all while maintaining HIPAA and SOC2 compliance. The system offers real‑time human fallback and comprehensive call‑audit support to ensure quality and regulatory adherence. By combining intelligent automation with rigorous compliance safeguards, SuperDial delivers efficient, secure, and auditable communication workflows that reduce manual effort and improve claim‑processing speed.
Job Description
As a Customer Support Agent, you will make outbound calls to healthcare organizations to verify provider details, schedule follow-up calls, and ensure accurate recording in our CRM. You should be comfortable with high-volume calling, clear communication, and consistent documentation.
Requirements
- 1+ year of experience in a call center, healthcare operations, customer support, or similar role
- Comfortable making high-volume outbound calls and handling repetitive workflows
- Clear communication and professionalism on the phone
- Highly organized, reliable, and detail-oriented
- Ability to follow scripts and structured processes
Benefits
- Opportunity to grow into team lead or QA roles as the team scales
- Mission-driven culture focused on speed, truth-seeking, and operational excellence
