Technical Operations Manager

Supernova Technology is seeking an experienced Technical Operations Manager to lead and evolve its infrastructure operations function. The role involves overseeing system administration, SRE, and infrastructure monitoring, ensuring secure, scalable, and highly available production environments. The company focuses on automated securities-based lending solutions and partnerships with leading financial institutions.

Requirements

• 7+ years of experience in Technical Operations, Infrastructure, or SRE roles, with at least 2+ years in a leadership or management capacity.
• Proven success managing system administration, SRE, or DevOps teams in production environments.
• Strong understanding of cloud infrastructure (AWS, Azure, or GCP), networking, and Linux system administration.
• Hands-on experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, New Relic).
• Solid grasp of automation, CI/CD pipelines, and Infrastructure-as-Code (e.g., Terraform, Ansible).
• Deep knowledge of incident management processes and ITIL or reliability best practices.
• Excellent communication, leadership, and collaboration skills.

Benefits

• Medical, Dental, and Vision Insurance
• HSA and FSA Accounts
• Life and Disability Insurance
• 401(k) plan
• Employee Assistance Program (EAP)
• Paid Time Off