(Networking & Cybersecurity) Technical Support Consultant (LATAM, remotely)
SupportYourAppMexico City, Mexico City, Mexico
Posted November 20, 2025
Full Time
About the Company
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
Job Description
Join our team as a Technical Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Requirements
- Excellent English communication skills (at least C1 for both spoken and written)
- Prior experience in tech support, desktop support, or a similar role is a must
- Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
- Basic understanding of cybersecurity, working experience with ISP
- Customer-oriented and responsible attitude
- Excellent interpersonal skills
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development