(Spanish & English C1) Customer Support Consultant (LATAM, remote)
SupportYourAppBogota, Bogota, Capital District, Colombia
Posted October 23, 2025
Contract / Temporary
About the Company
SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • Over 15 years of experience • Over 1200 professionals on a team • Over 60 operational languages • PCI DSS Certified Level 1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • System setup and Integration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC and ID verification • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.
Job Description
SupportYourApp is seeking a passionate Customer Support Consultant to thrive in a multicultural and multilingual environment, working remotely from a home office. The role involves providing exceptional customer support via phone, chat, and email, building customer relationships, and staying current with new technologies. The company offers a flexible schedule, remote work opportunities, and an inclusive international environment.
Requirements
- Excellent Spanish and English communication skills (at least C1, both written and spoken)
- At least 1 year of experience in customer service
- 1 year of experience in hospitality
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer with sufficient RAM and internet access
- Stable internet connection
- Prior experience with CRM systems (plus) is a plus.
Benefits
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management
- Greenhouse conditions for self-development