Client Support Analyst Tier I
Surgical Information SystemsAlpharetta, Georgia, United States • Atlanta, Georgia, United States
Posted January 7, 2026
Full Time
About the Company
Surgical Information Systems (SIS) is a leading provider of integrated healthcare IT solutions for ambulatory surgical centers, delivering a comprehensive suite that includes ASC management, electronic health records, anesthesia information management, and revenue cycle services. With a 29‑year track record, SIS empowers providers to operate smart—improving clinical outcomes, financial performance, and operational efficiency through advanced clinical intelligence, perioperative analytics, and patient engagement tools. The company serves over 2,700 facilities and has been named the No. 1 ASC EHR vendor by Black Book for a decade, earning multiple Best in KLAS awards, underscoring its reputation for reliability and innovation. SIS’s culture prioritizes collaboration, data‑driven decision making, and a commitment to helping surgical teams deliver exceptional patient care. Candidates who thrive in a fast‑moving, technology‑centric environment will find SIS an attractive place to grow their career.
Job Description
Surgical Information Systems (SIS) is seeking a Client Support Analyst Tier I to provide technical support to clients via telephone and email. The position is responsible for managing client questions and concerns, diagnosing and troubleshooting cases, and providing clear and concise communications to clients.
Requirements
- Manage client questions and concerns through a ticketing system
- Follow established policies and procedures to assist clients
- Provide clear and concise communications to clients
- Diagnose and troubleshoot cases
- Identify possible issues with systems and present opportunities for improvement
Benefits
- Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
- Vacation/Sick time
- 401(k) retirement plan with company match
- Paid Holidays
- SIS Cares Day
