Inbound Customer Service Agent

SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members.

Requirements

• Some college coursework in Business, Management, Communications, Marketing, related field or equivalent experience.
• Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.
• Strong workflow and written and verbal communication skills.
• Ability to remain professional and courteous in all interactions with SWBC clients and staff.
• Ability to effectively multi-task.
• Ability to operate a computer and basic office equipment.
• Ability to type 40 WPM accurately.
• Ability to operate a 10-key calculator by touch.

Benefits

• Paid Time Off
• 401k Matching