Service Advisor

Swickard is seeking a Service Advisor to act as a customer service expert, technical communicator, and advisor in a dealership or repair shop. The role involves building rapport with customers, understanding their needs, providing comprehensive service recommendations, and maintaining accurate records. Responsibilities include scheduling appointments, processing payments, and handling customer concerns.

Requirements

• Demonstrate a high ‘HQ’ (Hospitality Quotient) consisting of kindness & optimism
• Strong understanding of automotive terminology and mechanical principles
• Excellent communication and interpersonal skills
• Customer service focuses on building trust and rapport
• Ability to actively listen, identify customer needs, and address concerns effectively
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Proficient in computer skills and dealership management software

Benefits

• Open Service Appointment Schedule
• Career Path
• Ongoing training and support
• Competitive benefits package