ServiceNow Platform Manager
Sword GroupGlasgow, Scotland, United Kingdom • Aberdeen City, Scotland, United Kingdom
Posted October 27, 2025
Full Time
About the Company
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.
Job Description
Sword is seeking a strategic, technically proficient ServiceNow Platform Owner / Manager to lead the governance, development, and optimisation of their ServiceNow environment. This role will drive the delivery of a best-in-class enterprise platform to enable IT transformation, operational excellence, and innovation. They are looking for a leader able to define and deliver the vision for the platform and maintain the platform’s stability and compliance.
Requirements
- Proven experience as a ServiceNow Platform Owner, Product Owner, or Manager in a large-scale enterprise environment.
- Deep understanding of ServiceNow architecture, modules, and integration capabilities.
- Experience with Agile delivery methodologies, DevOps practices, and CI/CD pipelines.
- Expertise in managing platform upgrades, release cycles, and operational governance.
- Strong leadership, stakeholder management, and communication skills.
Benefits
- Personalised Career Development
- Flexible working
- A Fantastic Benefits Package
- Pension scheme
- Access to private health, well-being, and insurance schemes
- Employee assistance programme
- Discounted cash plan