Guest Relations Manager Luxury Collection Marriott Zakynthos

Serve as the primary point of contact for all guests, ensuring a warm and welcoming experience while managing guest grievances and complaints professionally and efficiently. Utilize guest feedback, engagement surveys, and satisfaction ratings to proactively adapt services and operational processes, enhancing overall guest satisfaction.

Requirements

• Proven experience in a luxury guest relations role, preferably within high-end hotel brands.
• Exceptional communication and interpersonal skills, with a genuine passion for hospitality.
• Ability to think quickly and remain calm in high-pressure situations.
• Strong leadership skills with experience in training and developing staff.
• Proficiency in utilizing feedback systems and guest satisfaction tools.
• Fluency in multiple languages is an advantage.

Benefits

• Accommodation & Meals
• Dynamic, Friendly and Supportive working environment
• Opportunities for career development within the company
• Competitive salary
• Work with the best professionals in tourism industry