Renewal Manager/Account Manager
Sycurio.Boston, Massachusetts, United States
Posted October 31, 2025
Full Time
About the Company
Sycurio is a well-funded and growing company that combines an entrepreneurial 'start-up' culture with the professionalism of a mature and established business.
Job Description
Sycurio is seeking a Renewal Manager/Account Manager to join their US (NorthEast) team, responsible for managing a defined portfolio of customers, driving renewals, Gross Revenue Retention (GRR), and revenue growth.
Requirements
- Manage the end-to-end renewal and account lifecycle for a defined portfolio of enterprise and mid-market customers.
- Proactively engage customers to review value, usage, and renewal options, ensuring contracts are renewed on time.
- Negotiate renewal pricing, terms, and conditions in collaboration with internal teams to maximize revenue.
- Identify and mitigate risks of non-renewal by developing tailored retention and growth strategies.
- Partner with Customer Success Managers to align on customer health, adoption, and expansion opportunities.
- Identify and pursue upselling and cross-sell opportunities, driving additional revenue within existing accounts.
- Maintain accurate and up-to-date forecasts and account records in CRM systems (e.g., HubSpot).
- Track and report on renewal, retention, and expansion metrics, including GRR, churn, and upsell activity.
- Continuously improve account and renewal workflows to increase efficiency and enhance customer experience.
- Educate customers on product updates and enhancements, such as Sycurio. Digital and API integrations, to increase adoption and loyalty.
Benefits
- Competitive salary and bonus plan
- Healthcare and dental
- 401k
- Discount platform
- Excellent PTO offering