Technical Support Lead Technician

We are looking for a Technical Support Lead Technician to join our Ohmni products team within our West Coast Technology Hub. Your job will be to own and evolve all post-sale technical support operations across OhmniCare, OhmniClean, and emerging healthcare robotics platforms.

Requirements

• Minimum of 5 years of experience in customer or technical support, ideally in robotics, hardware, or enterprise technology environments.
• Minimum of 1 year of leadership, team-lead, or ownership responsibilities (formal management not required, but leadership in technical domains strongly preferred).
• Strong proficiency in technical troubleshooting across hardware, firmware, networking, or robotics systems.
• Demonstrated experience using AI tools, automation platforms, or scripting to streamline operational workflows; prior automation or process-building projects are a strong plus.
• Strong project management, documentation, and analytical skills with ability to define KPIs, track performance, and improve operational outcomes.
• Excellent communication and customer-facing skills; able to guide users through complex technical problems with clarity and empathy.

Benefits

• Medical
• Dental
• Vision
• Disability
• 401K
• PTO