Senior Service Sales Manager – Food Packaging Machinery
SyntegonBangkok, Thailand
Posted March 13, 2026
Full Time
About the Company
Syntegon is a global technology company that partners with the pharmaceutical, biotech, and food sectors to deliver end‑to‑end manufacturing solutions. They specialize in continuous manufacturing, feeding, filling, dosing, and both horizontal and vertical packaging technologies for solid and liquid pharmaceuticals, as well as high‑speed, high‑precision packaging for dry food and confectionery. Syntegon’s value proposition combines deep process expertise with mission‑critical digital solutions and sustainable packaging to ensure safe, efficient, and compliant production. Their engineering excellence and comprehensive system competence position them as a trusted partner for complex manufacturing challenges. This focus on integration and innovation distinguishes Syntegon within the industry.
Job Description
Syntegon is a global leader in process and packaging technology, dedicated to developing intelligent and sustainable solutions for the pharmaceutical and food industries. In this role, you will partner closely with the regional team to drive service business in Malaysia and Indonesia, promoting spare parts, service solutions, and upgrade/modernisation offerings to meet defined sales targets.
Requirements
- Drive service sales across Malaysia and Indonesia, promoting spare parts, service solutions, and upgrade/modernisation offerings to meet defined sales targets.
- Manage the full commercial cycle, including quotation preparation, order clarification, TNS processes, and follow‐up on overdue receivables.
- Collaborate closely with Customer Service and Field Service teams to ensure timely delivery of spare parts and services, aligning after‐sales actions with new equipment sales teams.
- Coordinate and steer regional Agents by setting targets, monitoring performance, and defining corrective measures; take direct ownership in areas without Agents.
- Conduct market analysis to understand potential, and develop short‐ and long‐term product portfolio strategies accordingly.
- Lead monthly forecasting, pipeline management, customer complaint handling, and the overall resolution of service‐related issues.
- Build strong relationships through regular customer and Agent visits, technical and commercial discussions, and by offering service solutions in partnership with manufacturing sites.