Manager, IT (Service Desk / Endpoints)

We are looking for a Manager, IT (Service Desk / Endpoints) to oversee the reliability, scalability, and quality of Synthesia's internal IT support.

Requirements

• 8+ years in IT operations or systems administration
• 3-4 years of people or project leadership experience
• Strong understanding of ITIL or ITSM practices and service delivery metrics
• Proven track record managing Service Desk or Endpoint teams in a remote-first, global environment
• Excellent people leadership skills
• Strong communication and stakeholder management abilities

Benefits

• Competitive salary
• Stock options
• Flexible work arrangements
• Opportunities for professional growth and development