IT Support Engineer ( Osaka Area preferred )
systemsGoJapan • Osaka, Japan
Posted June 16, 2025
Full Time
About the Company
systemsGo is a leading IT solutions provider founded in 1998, delivering end‑to‑end services such as office setups, data center build‑outs, migrations, AV integration, and cybersecurity across major Asian markets and Australia. The company partners closely with clients to reduce costs and boost efficiency, leveraging a portfolio of engineering, staffing, procurement, and digital transformation services. Distinctive features include a rigorous online tracking system that offers 24/7 visibility into project progress, a culture of continuous improvement, and a commitment to customer‑service excellence. With a workforce trained in creative problem‑solving and a focus on enriching employment, systemsGo consistently delivers high‑quality, process‑driven solutions that create lasting value for businesses.
Job Description
systemsGo is growing rapidly and currently seeking an experienced IT Support Engineer who enjoys service delivery of our high-quality IT solutions to new and existing clients.
Requirements
- Diploma/Degree in Computer Science/Information Technology preferred
- At least 3-5 years or more experience in an IT end-user support or services provider environment
- Experience with installing, maintaining and supporting office end user environment – PCs, Printers, etc.
- Basic knowledge on network infrastructure: structured cabling, circuits, network devices, etc.
- Customer Service – Able to describe issues clearly to end users and Clients’ Management. Summarise activities and results effectively communicate with clients regarding their requirements and concerns
- Work effectively in teams. Follow instructions and see them to completion in a timely fashion
- Able to work unsupervised and provide focused results
- Problem Solving – Ability to gather information; explore and eliminate alternatives; request and utilise assistance from other sources
- Strong Japanese skills (Business to Native)
- Intermediate or higher ability in English strongly preferred
- A desire to further your knowledge and abilities
- Computer Skills
- Client system Microsoft certification
- Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
- Office 365 environment
- VC support experience on Cisco WebEx / Zooms Polycom etc
- Windows Server experience
- Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
- Networking experience (checkpoint firewall and HP switches is a plus)
- VDI
- Microsoft Azure management
- MDM
- Project management / coordination experience