Service Manager-Retail Tire Store

The Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department. This role is ideal for an experienced automotive technician seeking to transition into a management position while remaining actively involved in shop operations.

Requirements

• Provide technical leadership and oversight for automotive repair and maintenance operations
• Serve as a hands-on mentor and coach to technicians
• Assist in diagnosing complex vehicle issues and support technicians in problem-solving
• Perform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfaction
• Ensure repairs and services meet company quality standards and manufacturer specifications
• Support customer service by working closely with service advisors and management to resolve technical concerns
• Monitor workflow and help manage shop productivity and turnaround times
• Promote and enforce safety standards and proper shop procedures
• Assist with technician training, development, and performance feedback
• Support inventory control related to tools, equipment, and shop supplies
• Communicate operational issues, staffing needs, and performance trends to the Location Manager
• Contribute to continuous improvement initiatives that enhance efficiency and service quality

Benefits

• Medical, dental, and vision insurance
• Supplemental Insurance
• Paid time off and holidays
• 401 (k) with company matching up to 4%
• Performance-based bonus opportunity tied to overall shop operations and results