Head- Operations & Process Excellence

This Head of Operations & Process Excellence role focuses on scaling a digital lending platform and building operational efficiency. The role involves managing day-to-day platform operations, driving onboarding, handling NACH settlement, ensuring data reporting, and customer service. The ideal candidate will have extensive experience in fintech and a strong understanding of operational processes.

Requirements

• Manage end-to-end operational efficiency.
• Drive participant onboarding process.
• Ensure NACH settlement compliance.
• Data reporting and MIS publication.
• Customer service & grievance handling.
• Automation initiatives and process optimization.

Benefits

• People and Compliance Focus
• Cross-functional collaboration