IT Support Specialist

This IT Support Specialist role involves providing technical support to end-users, diagnosing and resolving hardware and software issues. Responsibilities include system installation, maintenance, training, and monitoring of helpdesk systems. The ideal candidate will have a solid understanding of networking concepts and excellent communication skills.

Requirements

• Provide technical support to end-users for hardware, software, and network issues.
• Diagnose and troubleshoot IT problems, ensuring timely resolution.
• Install, configure, and maintain computer systems and devices.
• Document support requests and maintain records of issues and resolutions.
• Assist in the setup and integration of new technologies and systems.
• Provide training and support to users on new software applications and systems.
• Monitor and respond to requests made through helpdesk systems.