Senior Solutions Engineer - Banking & FSI (East)

Talkdesk is a company that pioneers Customer Experience Automation (CXA) and is looking for a Senior Solutions Engineer to work with Banking, Financial Services, and Insurance (FSI) customers.

Requirements

• Conducts research to prepare for upcoming meetings with prospects
• Carries out discovery conversations with customers to understand their needs and requirements
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements
• Designs and delivers presentations to customers, showing Talkdesk’s capabilities, aligned to the customer's pains and needs
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
• Assists with scoping SOWs for customer implementations as needed
• Scopes, executes and manages customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
• Assists with marketing and demand generation events as necessary

Benefits

• Health Insurance
• Retirement Benefits: 401(k) plan
• Paid Time Off
• Paid Holidays
• Paid Sick Leave