Call/Contact Center IT Analyst

TalkNMore Communications Ltd (aka 24-7ContactCenter.com) is a Next Generation Multimedia Contact Center located in Kos Island, Greece. We provide call center & BPO services customized to fit the needs of our clients. We integrate personal integrity and a strong commitment to the values of service in everything we do – inside and out.

Requirements

• Receiving, prioritizing, documenting, and actively resolving end user help requests
• Developing high level expertise in new data processing concepts and techniques
• Establishing proactive, confidence-inspiring client relationships
• Developing knowledge and experience in resolving support requests for Services Support, Application Support, or Infrastructure Support
• Analyzing specific functional and technical problems and business requirements
• Providing the full complement of technology support services as required on assigned work efforts
• Performing, or directing the performance of, standard application and infrastructure support activities
• Creating technical documentation for Information Technology staff
• Providing 24x7 on call rotation support for all supported technologies

Benefits

• Health insurance
• Paid time off
• 401k matching