Instructional Designer- Training Team

We are seeking an Instructional Designer to create engaging learning content for our contact center teams. The role involves designing and developing instructional materials, collaborating with trainers and SMEs, and building interactive content using authoring tools and design platforms.

Requirements

• 2–4 years of experience in instructional design or content development
• Strong portfolio of instructional materials across digital and instructor-led formats
• Hands-on experience with learning design tools such as Rise 360, Storyline, Adobe Creative Suite, and Canva
• Familiarity with LMS platforms and SCORM-compliant course development
• Experience in training delivery is a plus; TOT certification is considered an asset

Benefits

• Strong project management and attention to detail
• Ability to work independently and cross-functionally on multiple projects
• Creative, learner-focused, and collaborative
• Driven by quality and user experience
• Adaptable and comfortable in a fast-paced, evolving environment
• Curious, proactive, and passionate about enabling others through learning