Claims & Technical Services Coordinator

The Commercial Claims Coordinator is responsible for daily interactions with internal and external customers regarding potential product issues or questions. This position ensures effective coordination between the Company and its customers with a high level of service and support.

Requirements

• Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge.
• Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free.
• Collaborate with cross functional team members.
• Answer customer inquiries via fax, phone, email and mail.
• Check stock and provide availability dates to customers.
• Provide freight quotes once processed through the Logistics Department.
• Ship samples as required by customers for product specials.
• Locate out-of-stock material for customers, when required, from other distributors.

Benefits

• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.