Team Leader
TaskUsNavi Mumbai, Maharashtra, India
Posted November 2, 2022
Full Time
About the Company
TaskUs is an Equal Opportunity Employer
Job Description
Manage day-to-day planning and operations of a team, ensuring SLA and KPI delivery, and training and developing team members to deliver superior customer experience.
Requirements
- At least 1 year of relevant Team Leader experience managing at least 10 teammates
- Relevant experience in customer support role within an outsourcing or similar company
- Ability to manage customer facing metrics (CSAT/NPS/QA)
- Willingness to work different shifts