Teammate
TaskUsTaipei, Taiwan
Posted March 3, 2023
Full Time
About the Company
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
Job Description
We are looking for a Teammate to provide inbound and/or outbound calls, email, and live chat support, as well as data and research functions. The ideal candidate will have strong verbal and written communication skills, computer literacy, and problem-solving skills.
Requirements
- Willing to work on cyclical schedules
- Experience in phone, email, and live chat support
- Customer Service, Sales, Billing, Collections, and Technical Support experience
- Strong verbal and written communication and comprehension skills
- Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications
- Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
- Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction
- Resourceful, able to multitask, and high attention to details
- Self-motivated and able to work independently and contribute to cross-functional and global teams
- Flexible and able to quickly adjust to frequent process and information changes
- Ability to work under pressure