Quality Analyst - UK Financial Collections (Quezon City) | Onsite

Quality Analyst position for UK Financial Collections in Quezon City, responsible for monitoring and evaluating agent performance, providing feedback, and ensuring compliance with quality standards.

Requirements

• Graduate of Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment
• At least 2 years of contact center experience in the banking industry
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen, etc.
• Excellent communication & feedback/coaching skills
• Good to have: Exposure to UK banking or collections experience in other verticals

Benefits