Quality Analyst - UK Financial Customer Service (Quezon City) | Onsite

We are seeking a Quality Analyst to join our UK Financial Customer Service team in Quezon City, Philippines. The successful candidate will have a bachelor's degree and at least 2 years of experience in quality assurance in a call center or shared services environment, with a focus on US/UK banking operations and quality assurance.

Requirements

• Graduate of Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment
• 2 to 4 Years of contact center experience in the banking industry
• Financial account experience in mortgage, car/motor financing, collections, fraud, underwriting, payouts, or similar facets
• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen, etc
• Excellent communication & feedback/coaching skills