IT Service Management (ITSM) Analyst
TDI (Tetrad Digital Integrity)Washington, District of Columbia, United States
Posted December 23, 2025
Full Time
About the Company
Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm.
Job Description
IT Service Management (ITSM) Analyst will support the Chief IT Customer Solutions officer of our government client, defining the current state of IT services and supporting continual service improvement.
Requirements
- Oversee and optimize the delivery of ITSM processes
- Define stakeholder expectations for service delivery
- Translate stakeholder expectations into measurable criteria
- Define and gather data sources for performance insight
- Define and analyze current processes
- Ensure adherence to ITIL best practices
- Generate regular reports and dashboards
- Maintain comprehensive documentation
- Facilitate effective communication
- Develop trust and strong relationships with service teams/team members
Benefits
- Competitive salary
- Benefits package