MSP Level 1 Technician (Winchester, VA)
TeamLogic IT, Ashburn, VAWinchester, Virginia, United States
Posted May 9, 2025
Full Time
About the Company
TeamLogic IT delivers comprehensive IT solutions—including managed services, cloud, cybersecurity, and business continuity—to help businesses streamline operations and safeguard data. Their local offices provide personalized support from highly skilled technicians, covering everything from networking and email management to VoIP, mobility, and hardware/software procurement. By combining proactive monitoring with tailored project consultation and account management, TeamLogic IT ensures clients maintain compliance and resilience in a rapidly evolving digital landscape. Their commitment to customer‑centric service and deep technical expertise sets them apart as a trusted partner for organizations seeking reliable, end‑to‑end IT support.
Job Description
TeamLogic IT is seeking a diligent Managed IT Services (MSP) Level 1 Technician to provide technical support to SMB clients. The role involves providing remote and on-site technical support, system maintenance, incident management, client communication, documentation, security management, hardware/software installation, and process improvements. TeamLogic IT prioritizes customer experience and a collaborative team environment.
Requirements
- Technical support to SMB clients (hardware & software installation, maintenance, and support)
- System maintenance on client systems (updates, backups, system monitoring)
- Incident management and first point of contact for IT-related requests
- Client communication and documentation of client systems
- Security management and implementation of security measures
- Hardware/software installation and configuration
- Continuous Improvement of processes
Benefits
- Competitive salary
- Health insurance
- Retirement savings plan
- Paid time off
- Professional development
- Tuition reimbursement
- Vision insurance
