MSP Level 2 IT Systems Support Specialist

Join Our Growing Team! For 15 years, we have been the trusted technology partner for businesses throughout the East Bay Tri-Valley Area. We're at an exciting stage of growth, embracing emerging technologies like AI while maintaining the personal touch that has made us successful. We're seeking a Level 2 IT Support Technician who is ready to make a real impact. This isn't a position where you'll feel like just a number—you'll be a valued member of our services team that works collaboratively while taking ownership of challenges.

Requirements

• 3+ years of hands-on experience working in an MSP in a similar Level 2 support role
• Proven track record of exceptional client service and relationship management
• Experience working both independently and as part of a technical team
• Comfortable working in a fast-paced, multi-client environment

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development