The job holder is responsible for proposing, building and implementing outstanding customer improvement initiatives, building or outsourcing tools, processes, and architectures that improve service quality, customer and employee’s outcomes.
Requirements
- University degree or higher with majors: Banking and Finance; Foreign Trade; Economy or related field
- English proficiency: Level 3 (TOEIC 650, other equivalent certificates (IELTS, TOEFL,..) or according to the Bank's policy in each period)
- At least 12 years of experience in the banking sector, experience in Customer Service, Customer Experience Design
- Computer literacy: able to use office và finance/ banking softwares
Benefits
- Fully participate in corporate culture activities and plans; understand and consistently adopt core values and behavioral norms
