Help Desk Support
TechFlow, Inc.Montgomery, Alabama, United States
Posted December 12, 2025
Full Time
About the Company
TechFlow is a 100% employee-owned company that provides innovative engineering, technology, integration solutions, and support services to the Federal Government.
Job Description
We are seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems.
Requirements
- Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems.
- Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support.
- Experience with the following tools: Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite.
- Active DoD Secret Clearance, US Citizenship is Required.
Benefits
- Employee stock ownership plan (ESOP)
- 401k plan with Roth option
- Eligibility for an employer match
- Immediate vesting
- Paid time off
- Holidays – 11 paid holidays per year
- Comprehensive medical, dental, and vision plans
- Company-paid Life & AD&D insurance plan
- Employee Assistance Program
- Wellness Resources
- Company-paid training and development program
- Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children, Short-term and long-term disability (per plan guidelines), Legal Shield and Identity Theft protection plans, Pet Insurance