Asesor de atención

Customer Service Advisor position at Tecnológico de Monterrey, providing extraordinary experiences to publics through email or face-to-face, with a focus on transforming Mexico through education.

Requirements

• Attend, respond, and give follow-up to any type of request, question, concern, and complaint from publics
• Offer a courteous and warm treatment at all times
• Accompany and channel user requests in a timely and correct manner
• Register interactions with users in the service management system
• Collaborate with other work cells and functional areas in contingency and/or overload situations

Benefits

• Opportunity to work with a collaborative culture based on inclusion, meritocracy, and respect
• Chance to contribute to the continuous improvement of processes and services