Manager, Customer Onboarding
TekmetricHouston, Texas, United States
Posted October 21, 2025
Full Time
About the Company
Tekmetric is a leading auto repair technology company that empowers shops nationwide with an all-inclusive platform offering shop management, integrated payments, marketing tools, and real-time data analytics. Through innovative solutions like multi-shop/franchise management, digital vehicle inspections, and labor guides, Tekmetric enhances transparency, productivity, profitability, and customer satisfaction in the auto repair industry.
Job Description
Tekmetric is seeking a Manager of Customer Onboarding to lead a team responsible for managing the customer onboarding process, ensuring high levels of customer service, and driving customer satisfaction. The role involves developing onboarding strategies, collaborating with internal teams, and monitoring metrics to improve the overall customer experience. Tekmetric provides cloud-based software for auto repair shops, allowing them to grow their operations and focus on serving customers.
Requirements
- Bachelor’s degree in business, Communication, or a related field.
- 3+ years of experience in customer success, account management, or a related field within the SaaS industry.
- Proven track record of managing and improving customer onboarding processes.
- Strong leadership skills with experience in managing and motivating teams.
- Excellent communication and interpersonal skills.
Benefits
- Health & Wellness Benefits
- Competitive salaries
- Flexible Spending Accounts
- 401(k) Retirement Savings Plan
- Wellness on your terms
- Home office setup bonus