Operations Manager - Banca

We are seeking an Operations Manager to lead operations for a key bank customer. This role focuses on ensuring operational excellence, complying with commercial objectives, and driving profitability through efficient and transformative results. The ideal candidate will have strong leadership, communication, and analytical skills, with experience in international operations.

Requirements

• Lead multichannel operations focused on customer service.
• Manage multiple large teams and hierarchical structures.
• Knowledge of financial models and product sales.
• Ability to transform operational cost into value-generating units.
• Experience in international customers and high regulatory requirements.
• Strong focus on results, operational efficiency, and transformation.
• Excellent communication, leadership, strategic vision, and crisis management skills.

Benefits

• Competitive salary
• Dynamic environment
• Growth opportunities
• Diversity, Equity and Inclusion