Customer Service Representative - English - Putatan

The Customer Success Specialist will respond to customer requests, manage concerns, and provide information via inbound phone calls and email channels. The CSS will be the primary contact for customers using the client's website shopping channel.

Requirements

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office