Customer Service Representative - Mandarin - Mount Austin

The Customer Service Representative (CSR) will respond to customer requests via phone and email, managing concerns and providing accurate information for the client's website shopping channel. The role focuses on representing the client's brand and ensuring a positive customer experience.

Requirements

• Bachelor’s Degree or equivalent qualification
• B2 level English proficiency (reading, writing, speaking, comprehension)
• 6 months work experience in customer support
• Fresh graduates with English and Communication, English for Professionals, or related field degrees
• Call centre experience a plus